Help center
Frequently Asked Questions
Straight answers about orders, returns, pickup, and finding the right hat.
Orders & Shipping
When will my order ship?
Orders generally ship within 1–2 business days. We ship with UPS, and tracking is emailed once your order ships.
How do I track my order?
Once your order ships, tracking information is sent to the email address used at checkout.
Where does TOPIT ship?
TOPIT ships with UPS to addresses in the contiguous 48 United States.
Can I cancel or change my order?
Email info@topitonline.com and we will do our best to help cancel or change your order. Our in-store team may process orders faster than our online team, and once an order has been handed to UPS, it is out of our hands.
What if UPS says my package was delivered but I cannot find it?
Please contact UPS directly to begin a delivery investigation. If you need help reviewing your shipment details, email us at info@topitonline.com.
Returns & Exchanges
What is your return policy?
Returns are accepted within 60 days of purchase for unworn, unwashed, unaltered items in their original condition with tags attached. Approved refunds are issued to the original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or the incorrect item was sent.
Can I return an item in person?
Yes. You can bring your return to our Scottsdale store or mail it to: TOPIT, 7340 E Main Street, STE 115, Scottsdale, AZ 85251.
Do you offer exchanges?
Yes. Please email info@topitonline.com for exchange help and current availability.
Can I return sale or clearance items?
Sale and clearance items are final sale and cannot be returned or exchanged.
Scottsdale Store
Where is the TOPIT store located?
TOPIT is at 7233 E 1st Ave, Scottsdale, AZ 85251. Street parking is available. Call us at 480 247 7538.
What are your store hours?
Our general hours are Monday through Saturday, 10 AM to 6 PM, and Sunday, 10 AM to 5 PM. Hours may vary, so please call ahead if you are making a special trip.
Do you offer in-store pickup?
Yes. Choose in-store pickup at checkout. Orders are usually ready within 24 hours; please wait for your pickup notification before heading to the store.
Products & Fit
How do I find the right hat fit?
Each hat fits differently, so check the product description for fit and sizing details. A size chart is coming soon. If you need a hand choosing a hat, email info@topitonline.com or call 480 247 7538.
How should I care for my hat?
Care instructions depend on the type of hat. A general hat care guide is coming soon; in the meantime, please follow any care guidance included with the product or contact us for help.